All products (excluding the SoulCycle at-home bike) have a 30-day return or exchange policy. Simply email firstname.lastname@example.org with your order number within 30 days of delivery to get started.
Please note that all shoes, clothing, water bottles, in-ear headphones, and fitness monitors need to be in unworn and unused condition to return or exchange, and all products must be in their original packaging to be accepted. Bundled products may not be returned individually. Products may not be returned to SoulCycle studios. Return shipping costs will apply.
Please note that if we do not receive your returned or exchanged products within 30 days of issuing the return or exchange, Equinox Plus will be permitted to charge your payment method on file for the price of the unreturned products.
All sales and returns are subject to the Returns Policy in the Equinox+ Terms and Conditions.